North

Human Resource Management

Negotiating for Results
University of California, Davis

This course is designed for managers, supervisors, administrators, and technical professionals seeking to improve their personal effectiveness in negotiating with clients, employees, vendors, and colleagues.

Course topics:
A "Wise Agreement"
Avoiding a Contest of Wills
Clarifying Issues
Communication Issues
Handling Gamesmanship and Personal Attacks
Inventing Options
Nonverbal Messages
Preserving the Relationship
Strategies of Conflict Resolution
The Best Alternative to a Negotiated Agreement
The Content Versus the Process
Theory and Practice of Principled Negotiations
Using Objective Criteria

Dates: Ongoing
Location: Sacramento
Contact:

Business and Management Programs
University Extension
University of California, Davis
Davis, CA 95616
(916) 757-8895

 

University of California, Davis
Self-Directed Work Teams

This two-day workshop provides the knowledge needed to make self-directed work teams (SDWTs) succeed and offers a proven process for implementing self-direction.

Topics include:
Assessing Organization Readiness
Defining a Supportive Culture
Defining Self-Direction
New Roles for Managers/Supervisors
Process model for Implementing SDWTs
Sociotechnical Systems Analysis
Team Empowerment Model
Transition Phases Leading to SDWTs
Twenty-six Steps for Building SDWTs
What Types of Teams Are There?
Workforce Issues

Dates: Ongoing
Location: Sacramento
Contact:

Business and Management Programs
University Extension
University of California, Davis
Davis, CA 95616
(916) 757-8895